All of a sudden, some of our users aren able to display the OpenAccounts help files. What happened and what can we do to fix it?
A recent Microsoft Windows security update may have disabled network-based help files. One of the critical updates released as part of Microsoft’s June security update rollout disables accessing HTML help files from anywhere but the “Local Computer” security zone. (See this technical security bulletin for more information.) The *.chm file is opened in the help viewer, but while the index/contents lists are visible on the left side, selecting an item results in a blank page being displayed in the main viewing area on the right. A knowledgebase article referenced in the above security bulletin gives instructions on how to modify the security zones that HTML Help files can be accessed from, along with instructions for adding this change into group policy. Note: Applying this Microsoft correction is very technical, involves modifying the Windows System Registry, and if done improperly, could jeopardize the operation of your system. This fix is best handled by your system administration res
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