Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

All of a sudden my IM logs have disappeared. What is causing the problem?

April 26, 2017causing Disappeared logs problem Sudden

0

Posted

All of a sudden my IM logs have disappeared. What is causing the problem?

1 Answer

0

Posted

It sounds like a spyware scanner might be causing problems. Some scanners delete or deactivate needed Parent Tools files. Please uninstall and reinstall Parent Tools. Also, in your Spyware Scanner/Remover, you’ll have to create an exception so that it will not touch your Parent Tools installation again. Each spyware scanner is different, so I don’t have a specific instruction set, but your spyware scanner documentation should have that information.