AlertPay is asking for a Transaction PIN. What is that?
When you opened your AlertPay account you were asked to enter a password, which you use to login to your account, and a Transaction PIN. That PIN must be entered to send money to someone else. If you opened your AlertPay account a while ago, they used to call it a Transaction Password. If you do not remember your Transaction PIN or Password, you can go to My Profile and click on Password / PIN on the left side of the page. Once there you will see the option to update your PIN. You will be asked you your 2 security questions. If you get them right you will have a chance to reset your PIN. If you cannot get through that you should call AlertPay’s support number rather than use their email support. Email is slow to respond but on the phone they can help you in a few minutes. Their support number is 514-748-5774.
