Airline Woes: When should airline passengers expect compensation in the form of tickets or otherwise from an airline?
We just had a Delta flight cancelled and had to buy tickets on another airline to make our connections. The man at the Delta counter said that the airline would refund us for the cancelled trip (because we paid for a trip that we didn’t take, through no fault of our own). We’ve sent a letter with receipts, although I admit I’ll be surprised if we acutally get a check. Anway, my point is that a Delta employee said it was routine to give refunds for cancelled flights.
The only obligation they have to you is to get you to your destination by air as quickly as they can manage. Trust me on this… as a frequent flier who has had to rent cars and drive 10+ hours through the night on multiple occasions to make it on time for a wedding or whatever, you have zero chance of retroactive compensation. Even if your grandmother died in the hospital while your flight was delayed. The airline cartel has you by the short curlies.
