agreement include 7×24 monitoring of the voicemail?
YES, provided the voicemail is covered as adjunct equipment. However, from experience, the internal voicemail alarm modules are ineffective at detecting problems. The alarms they do send are normally administrative only. In most cases, the end user knows immediately if they have a voicemail problem and can call the RMATS center. If the voicemail is down, the Definity switch will send a link alarm to the RMATS center.
