After SalesDesktop first synchronization I got duplicates for all my business contacts. What is the reason for this, and how can this problem be solved?
You can face such situation if youve stored your business contacts in both Salesforce and MS Outlook before the installation of SalesDesktop. SalesDesktop does the following actions: • During installation, SalesDesktop marks all contacts, events and tasks in the Outlook storage, where it has been installed as your personal (Not shared with Salesforce) items. • The first SalesDesktop synchronization brings the items selected in Salesforce into the SalesDesktop installation Outlook folder according to the defined filters, and marks them as Shared with Salesforce items. After these two actions, you can get two sets of data (or records) those shared with Salesforce and those not shared with Salesforce in the same folder. And, it is possible that you receive two copies of the same business unit one Not Shared with Salesforce and another downloaded from your Salesforce account and marked as Shared with Salesforce. You can easily distinguish the Shared with Salesforce items ( ) from the Not s
