After I enter my Enterprise ID and password to log into the Banner Administrative Forms, my web browser quits unexpectedly. How can I resolve this?
There are several possible causes: • Browser Popup Blockers – Check for popup blockers, toolbars, or other suspicious browser add-ons. Some examples include: Windows XP Popup Blocker Windows Live Toolbar (do not install additional software during install process) Yahoo Tool Bar Google Tool Bar Panicware Ad-Aware Professional StopZilla! These software installations are removed via Start>>Settings>>Control Panel>>Add/Remove Programs. • Faulty Java Plug-in Installation – Follow these instructions for testing your Java installation. If these tests work, then it is very likely you have Jinitiator installed correctly and your problem lies elsewhere. On occasion, installations of the Java Plug-in have been found faulty. Symptomatically, this is seen when users are not able to launch the Java Plug-in Console from Start>>Settings>>Control Panel>>Java. Users experiencing problems should uninstall Java from Start>>Settings>>Control Panel>>Add/Remove Programs and re-install at next Banner Login. R
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