After I edited the late letter, the software returns an error 11. Now what?
This can be caused by several different reasons. First, after you edited the letter, make you saved it by clicking on ‘Save’. This should save the file as an RTF file in the same location as it was before. Second, you must close down the editor before attempting to print the letter. Some customers have reported problems if, for example, they click save then minimized Microsoft Word. This caused our self storage software not to be able to customize the letter for each customer. If you think you messed up the letter, you can reset it back to the installed letter from the main overview screen of our software by clicking on the Database-Reset All Letters and clicking ‘Yes’ to the letters you want to set back to the installed version.
