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After emailing admin@dataswitch.com, I receive a strange-looking response email. What is it?

April 26, 2017admin@dataswitch.com email emailing Response strange-looking

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After emailing admin@dataswitch.com, I receive a strange-looking response email. What is it?

1 Answer

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Posted

The initial email is a ticket from our help desk that we have received your request for help. We use these tickets to track response time and solutions to customer issues. We ask that when corresponding to an issue, you do so by replying to the initial ticket that was generated, or a ticket that was issued as a follow up to the original. You will notice that the subject line of each ticket includes ENTRY=xxxx and PROJ=xxxx. Please do not remove this information from the subject line, or a separate ticket will be generated, and we may be unable to tie your message back to your original concern.