After a survey is conducted by the adjusters, can I proceed to ask the repairer to commence with the repairs?
Our adjusters will submit their survey report to us upon completion of the survey. Upon receipt of their report together with the other relevant documents, we shall process & approve the claim, following which we shall issue an approval letter to you. Only then can you advise the repairer of our approval amount so that they could proceed with the repairs based on the amount approved.