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After a failed uninstall of the Windows SGM client, SGM prompted me to uninstall again, but the procedure does not work. Why?

April 26, 2017client failed procedure prompted sgm uninstall Windows

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After a failed uninstall of the Windows SGM client, SGM prompted me to uninstall again, but the procedure does not work. Why?

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If for some reason the Windows SGM client uninstall procedure fails before the client is completely uninstalled, SGM prompts you to uninstall the client again. However, this might not be possible using the standard Add/Remove Programs icon in the Windows Control Panel, or from the Windows Start menu. If you cannot uninstall the SGM client using the standard procedure, use the following procedure: Step 1 Delete the SGM client installation directory and its contents: •If you installed the SGM client in the default directory, C:\Program Files, then the installation directory is C:\Program Files\SGMClient\. •If you installed the SGM client in a different directory, then the installation directory is located in that directory. Step 2 Delete the following directory: /Program Files/Installshield Installation Information/{FD024E16-48AE-11D5-934C-00108335E3DE}. Note This directory might be hidden. Step 3 Delete the Cisco SGM Client registry key and its contents: HKEY_LOCAL_MACHINE\SOFTWARE\Cisc