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A user reports an issue that does not occur while the technician is onsite. Which of the following actions should the technician perform while troubleshooting this issue with the user ?

April 26, 2017Actions ISSUE occur onsite perform reports technician troubleshooting user

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A user reports an issue that does not occur while the technician is onsite. Which of the following actions should the technician perform while troubleshooting this issue with the user ?

1 Answer

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• A. Ask the user which web sites they have been viewing. • B. Tell the user that the problem is usually related to user training. • C. Ask the user a series of questions designed to narrow the scope of the problem. • D. Tell the user that the technician will solve the problem quickly.