A report is not being produced for a customer that I know was in my FedACH file, and I have established the Receiver account number in the customer maintenance screen. What’s wrong?
Most likely the Receiver account number established in the FedEDI Plus service does not match the Receiver account number in the ACH transaction. To verify, examine the RDFI Quick Scan report associated with that transaction carefully and look for anomalies in the account number. The FedEDI Plus service does contain the ability to match on Receiver account number regardless of leading zeros, spaces and dashes. If there are other characters in the Receiver account number then those characters must be included in the customer maintenance screen in order for the service to be able to generate reports for that customer. Another common cause is that the list of SEC codes established in the advanced setup screen is too narrow. For example, only CTX is selected in the advanced setup screen but the transactions are CTX with addenda records (CTX+).
Related Questions
- A report is not being produced for a customer that I know was in my FedACH file, and I have established the customer account number in the customer maintenance screen. What’s wrong?
- What does my financial institution need from the customer in order to report a compromised account through CANS?
- What is the FedACH Composite Receiver File (CRF)?
