A report is not being produced for a customer that I know was in my FedACH file, and I have established the customer account number in the customer maintenance screen. What’s wrong?
Most likely the customer account number established in the FedEDI Plus service does not match the customer account number in the ACH transaction. To verify, examine the Quick Scan report associated with that transaction carefully and look for anomalies in the account number. The FedEDI Plus service does contain the ability to match on customer account number regardless of leading zeros, embedded spaces and embedded dashes. If there are other characters in the customer account number then those characters must be included in the customer maintenance screen in order for the service to be able to generate reports for that customer.
Related Questions
- A report is not being produced for a customer that I know was in my FedACH file, and I have established the customer account number in the customer maintenance screen. What’s wrong?
- A report is not being produced for a customer that I know was in my FedACH file, and I have established the Receiver account number in the customer maintenance screen. What’s wrong?
- What does my financial institution need from the customer in order to report a compromised account through CANS?
