A querent mails me back privately and is rather angry that its a group mail address. What do I do?
Respond to them and Cc: tag@ssc.com. Say that we are volunteers who answer Linux questions so that a large number of people can benefit from the answers. We will withhold their name and/or e-mail addres if they request anonymity, but we will not help them if they refuse to allow us to publish the text of their message. (Of course, we are willing to cut out certain paragraphs at their request if the result is still a complete question or followup.) Allowing us to publish the thread is our “payment” for giving them advice. If they want a private consultant they should try LinuxPorts’ Consultant Guide (http://www.linuxports.com/guide/consultants/), the Linux Documentation Project’s Consultants-HOWTO (http://www.linuxdoc.org/HOWTO/Consultants-HOWTO/index.html), or possibly seek paid technical support from the commercial Linux vendors related to their software. Redhat, Linuxcare, and many others offer business level professional services as well. If they complain that they didn’t know it wa
