A new telephone was just added to our phone system, why am I unable to see it in ConsoleNET?
(Nortel Norstar system customers only) Console.NET Version 3.x customers must ensure that the “Norstar DN’s” range contained in PBX Manager includes the new extension(s) being added. Solution: Right click on the PBX icon in the system tray. Select “PBX Server Management Utility”. Click on “Norstar DNs” button. Change or add new ranges ensuring that all possible system extensions are within the “From” and “TO” DN range. Click “Apply to the Service” button, close and accept the changes. Stop and restart the service from within the same management utility. Wait several minutes and log back in to Console.NET. Answer: You may be viewing a group that does not contain the recently added extension(s). Solution: Open Config – Directory Numbers/Groups. Solution: Click on the Group drop down and Select the group you wish to modify, add or remove extensions using the check box next to the extensions listed. Save your changes, close Configuration window and hit F5 on the keyboard to refresh the mai
(Nortel Norstar system customers only) Ensure that the “Norstar DN’s” range contained in ConverTec Communication Manager includes the new extension(s) being added. Solution: Open the ConverTec Communication Manager and scroll along the grid until the Button “Norstar DN’s” is visible and click on it. Change or add new ranges ensuring that all possible system extensions are within the “From” and “TO” DN range. Click “Apply to the Service” button, close and accept the changes. Click on button “Apply changes to the running service”. Wait a few minutes and log back in to Console.NET. Answer: You may be viewing a group that does not contain the recently added extension(s). Solution: Open Config – Directory Numbers/Groups. Solution: Click on the Group drop down and Select the group you wish to modify, add or remove extensions using the check box next to the extensions listed. Save your changes, close Configuration window and hit F5 on the keyboard to refresh the main screen. Click on the Navi
