A new item, which was added to Outlook, did not appear on Salesforce after synchronization. Why did this happen?
Items cannot be synchronized with Salesforce.com if all the necessary fields in MS Outlook are not filled. In other words, this means to synchronize successfully, you need to fill in all the necessary fields. You can find this and other items, where SalesDesktop cannot successfully process the required operations for one reason or the other at the Check Issues page of the SalesDesktop Control panel, which can be opened from the SalesDesktop taskbar menu. enlarge You can resolve such issues only on the side, where it appears by removing the reason. To open the item on that side, click at the SalesDesktop or Salesforce.com icon on the item line.
