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A few things to consider: is the gateway in a centralised location where it is in range of the entire network? Has the gateway learnt the House Code successfully?

April 26, 2017centralised entire Gateway House LEARNT location Network range

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A few things to consider: is the gateway in a centralised location where it is in range of the entire network? Has the gateway learnt the House Code successfully?

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If the wireless units are not yet programmed (apart from the House Code) and the network is powered down, and then re-powered, they will not immediately show up on the network scan. The reason for this is the units have no information to send therefore they will not establish the wireless network. Simply entering Learn Mode will send a signal throughout, and re-establish the network. Then exit Learn Mode and rescan.