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A customer recently demanded a refund or replacement on an appliance even though the manufacturers warranty had expired. Is this possible?

April 26, 2017appliance customer demanded expired manufacturers possible refund replacement warranty

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A customer recently demanded a refund or replacement on an appliance even though the manufacturers warranty had expired. Is this possible?

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Yes. Maine has an Implied Warranty Law that can provide warranty protection in addition to any express written or verbal warranty provided by the manufacturer. The Consumer Protection Division of the attorney generals office is a good source of information at 207-626-8800. In recent years, the Maine Merchants Association was successful in getting the law amended to clarify that retailers can seek recourse from manufacturers if they have to honor an implied warranty.