A customer confirms at an interview that their wages have increased but does not provide the necessary evidence, such as wage slips, until several weeks later, when does the processing time start?
A. The processing time would start when the customer first confirms their wages have increased at the interview. Q. If the customer notifies a change before a decision is made on a new claim, should this be counted as a new claim and a change or just as a new claim. A. The change of circumstances would not count as the notice was not received ‘during the course of the benefit award’, as benefit had not been awarded at that time. This applies whether or not a payment on account is made. Instead, the change of circumstances was notified as part of the making of a new claim.
A. The count for the processing time would start when the customer first confirms their wages have increased at the interview. Q. If the customer notifies a change before a decision is made on a new claim, should this be counted as a new claim and a change or just as a new claim. A. The change of circumstances would not count as the notice was not received ‘during the course of the benefit award’, as benefit had not been awarded at that time. This applies whether or not a payment on account is made. Instead, the change of circumstances was notified as part of the making of a new claim.
