A clerical person is making reminder calls to clients for next-day appointments, or making calls to follow-up with clients about missed appointments. How is this activity coded?
Previously answered as B1 A medical assistant is following up with clients to give lab results and follow-up instructions, referrals, etc. after a client’s clinic visit. The medical assistant is not the same person who delivered the direct client service. How is this activity coded? Close call because the question would be is this related to a direct service (Code E) or is it a referral because it’s done by a different person (B1)? The examples in the guide are somewhat inconsistent because it’s unclear as to what the definition of “follow-up” is for direct services. Best advice we can offer in looking at scenarios such as this one is to first look at the activity that is being performed, and then who is performing it. In this case the activity that is being performed is the follow-up contact with a client, it is not the work directly associated with performing the lab test. In a previous question an assistant was arranging for the lab specimens to be sent off for testing and we consid
Related Questions
- A clerical person is making reminder calls to clients for next-day appointments, or making calls to follow-up with clients about missed appointments. How is this activity coded?
- A clerical person is going through client records, determining who needs immunizations, and mailing out reminder immunization post cards. How is this activity coded?
- A clerical person is going through client records, determining who needs immunizations, and mailing out reminder immunization post cards. How is this activity coded?
- Can users who are late entering their follow-up comments be identified and sent a reminder notification?
- Can users who are late entering their follow-up comments be identified and sent a reminder notification?
- Is there a fee for missed or cancelled/broken appointments?
