A Cardmember claims not to know, or to have forgotten, their PIN. Should I proceed?
A. You may proceed if you wish, but cautiously. Select PIN bypass, and your terminal will let you know whether the Card issuer will allow the Cardmember to sign. If PIN bypass is allowed: you will not be liable if the transaction turns out to be fraudulent, provided you have followed the correct authorisation and signature checking procedures. If PIN bypass is not allowed: the transaction will be declined, and you must not allow the Cardmember to sign. If you do, you will be liable, if the transaction turns out to be fraudulent. As a rule of thumb, always follow the instructions given to you by your terminal.
