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A cardholder is disputing a charge from a gas station because his card was stolen. Do I have to order a photocopy of the transaction before I can charge the item back?

April 26, 2017card cardholder charge disputing Gas photocopy station stolen transaction

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A cardholder is disputing a charge from a gas station because his card was stolen. Do I have to order a photocopy of the transaction before I can charge the item back?

1 Answer

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If the Merchant Category Code (MCC) of the transaction is 5542, you don’t have to order a photocopy before you can charge it back. A MCC of 5542 indicates the transaction took place at an automated fuel dispenser. Signatures aren’t required for these pay-at-the-pump dispensers.