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A candidate ran out of time and got a zero for their listening score and asterisk for their overall score. How is this possible?

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A candidate ran out of time and got a zero for their listening score and asterisk for their overall score. How is this possible?

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This can happen for two reasons. Either the candidate skipped all the listening questions or the time limit was set and the candidate spent too long on the reading section thus not leaving enough time for the listening section. When either of these two things happen, the algorithm cannot give an overall score or listening score because it has not collected enough information about the candidate’s listening and (therefore) overall ability. To avoid this happening you should tell candidates that they must attempt to answer all the questions in the test. You should also not set the time limit. If the time limit is set, tell candidates to ensure that they: • pay attention to the progress bar in the test which tells them how much of the test remains • work steadily through the test not spending too long on any one question.

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