What is performance consulting?
Performance consulting is the set of professional activities one engages in to identify gaps in performance — either opportunities or problems — that affect an organization’s results. The performance consulting process consists of a series of steps that include Identifying business goals that are not currently being met, either proactively by scanning the organization and client groups, or reactively by responding to requests for assistance. Specifying, through active listening and research, what the desired performance requirements are. Determining, if relevant, current levels of performance. Describing the magnitude, value and urgency of the gap between desired and current states. Identifying the factors that affect the gap. Identifying potential means for attaining desired performance. Recommending a basket of performance interventions that are appropriate, economical, feasible and acceptable to the organization and affected stakeholders. Performance consultants play many roles. T
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