What are performance measures?
Performance measures are measures used by departmental staff and management to evaluate different levels of operations to determine how well goals and objectives are being achieved. At the City of Tallahassee, the City’s annual budget document includes program objectives and performance measures for each department. Typically, for each service area in a department, there are output measures, efficiency measures, effectiveness measures, and outcome measures for the previous one to two years, and the targeted measures for the current budget year. To view the City’s performance measures, visit the City of Tallahassee’s Budget Page and select the “Approved Operating and Capital Budget” for the current fiscal year. Select a Department Plan and then select a Service Area. Scroll down to find the Performance Measures section. Below are three additional examples of how performance measures are described and communicated in other organizations and cities.
