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As a publisher, what if I want to work with a customer that I don think fits one of the statements SERU describes as generally accepted?

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As a publisher, what if I want to work with a customer that I don think fits one of the statements SERU describes as generally accepted?

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The SERU statements articulate common, but not universal practices. SERU cannot (and is not intended to) cover all situations, but at their discretion publishers and subscribing institutions can mutually agree to use it for many situations not definitively described in the common understandings. Publishers and subscribing institutions could agree that a larger or smaller fee was appropriate for working with an institution that falls outside the common boundaries but otherwise agree to use SERU for their electronic resource transaction.

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