How to complain?
If things go wrong, you have the right to complain. If possible this should be done on an informal level as early as possible before things create a big problem. For instance, if it is about a particular lecture, contact the lecturer in charge. If you are not satisfied by the action taken or if the nature of the problem is broader you can contact your representative on the Staff/Student Consultative Committee or discuss it with either your academic advisor or a member of the welfare team. If you are still not satisfied you can follow a formal complaints procedure. The full procedure as well as pointers to the forms to be filled in can be found on the world wide web under http://www.as.bham.ac.uk/study/support/governance/complaints.shtml.
