What if the EBT machine is not working?
If the terminal is not working, the cashier may fill out a paper voucher for the amount purchased with your food stamp benefits. Present your card to the cashier. Check the amount on the paper voucher to make sure it is for the correct amount of food you bought. If it is correct, sign your name and date the paper voucher. DO NOT give the cashier your PIN. The cashier will call Customer Service to make sure you have enough benefits to buy the food. If you do, the amount will be subtracted from you benefit account balance. Make sure you get a copy of the paper voucher from the cashier before you leave the store.
If the terminal is not working, the cashier may fill out a paper voucher for the amount purchased with your SNAP benefits. Present your card to the cashier. Check the amount on the paper voucher to make sure it is for the correct amount of food you bought. If it is correct, sign your name and date the paper voucher. DO NOT give the cashier your PIN. The cashier will call Customer Service to make sure you have enough benefits to buy the food. If you do, the amount will be subtracted from you benefit account balance. Make sure you get a copy of the paper voucher from the cashier before you leave the store.
