Which TCP ports allow the Cisco Agent Desktop to run?
A. The Agent needs to use different sets of TCP ports in order to communicate. One set goes back to the Cisco Agent Desktop server (IPCC Express) and a second range of ports back to CallManager. The Cisco Agent Desktop uses TCP ports 59000 – 59024 on the Enterprise Server. Refer to page 29 of Service Information: Cisco Desktop Product Suite 4.5 (ICD) for additional information.