what if the item arrives damaged?
Our product arrives 99% of the time in good condition however we still ask our customers to inspect the unit upon delivery. If there are minor damages (cracked plastics/scuffed body panels) yet the unit is still usable and rideable then accept the unit and visit our warranty claims department on this site and file a damage claim to have parts sent to you. If you delcine a unit that is in riding condition there will be a 25% re-stocking fee so please use your best judgement. If the frame is bent or the unit is in really bad shape and not safe to ride then the unit should be declined and we should be notified. Keep a copy of the BOL the shipping driver gives you and contact us immediately. We also need you to scan and email or fax a copy of the form stating the damage to 559-298-6138. There are cases of damage but we are here to make it right. You have 7 days to file a damage claim with us and we will file the claim for you but we must be notified. Make sure the delivery driver makes not
