What can one expect when contacting EAP?
1. The individual contacts EAP to discuss and/or clarify a problem or issue. An appointment is generally held in the EAP office or the matter can be discussed on the phone. 2. With the individual, EAP’s role is to clarify and assess the situation, and discuss resource and referral options. The EAP coordinator recommends various plans of action, explains insurance benefits, and makes appropriate community referrals. 3. With EAP support, the individual contacts resources, and makes arrangements for services. 4. EAP will ask for a follow-up contact or meeting to ensure employee satisfaction with the referral or to suggest an alternative course of action. Every situation is unique so this process will vary to meet individual’s needs.
