What is a Voice Response System?
A Voice Response System (VRS) is a menu-driven voice system that is accessed by dialing a phone number. If you’ve ever called for customer support and received “automated support”, then you’ve been serviced by a VRS. In addition to automated support, EST offers Voice Response Systems that give you immediate access to your data – even if you’re not near a computer! All by dialing a VRS phone number set up just for your business. You can even send e-mails, pages, and broadcast messages to your employees or customers. Imagine the power of being able to do all of this while on a beach from your cell phone.
A voice response system is a computer system that responds to voice commands, rather than input from a keystroke or a mouse. Uses for this kind of system range from convenience to necessity to security. People who are visually or otherwise physically impaired are prime candidates for a voice response system. Because they cannot see or otherwise access a keyboard or mouse, they have no way to access a computer without a voice response system, unless they want to depend entirely on other people. Being able literally to tell a computer what to do may be a revelation for someone who ordinarily has little hope of controlling a computer. A voice response system would also come in handy for someone who is not physically impaired. With a voice response system, you wouldn’t need to be very close to your computer in order to access it or give it commands. As long as you are in earshot of the PC, it can use its voice response system to accept voice commands from you in the same way that it tradit
“A voice response system is a form of speech synthesis in which sentences are formed by concatenating pre-recorded words from a database. Unlike a TTS system, which uses speech synthesis to form spontaneous sentences and/or phrases based on human phonetics, a voice response system operates with a limited vocabulary in situations where the sentences and/or phrases that are formed follow a strict predetermined pattern.” Our IVR software processes and controls the operation of inbound phone calling. This software includes voice response system features including the concatenation of text and recorded prompts. Likewise, it includes a library of common routines that perform voice response functions. Contact DSC to learn more about our voice response systems and development software. To view other call center phone features, please visit our phone system features web page.
A Voice Response system is composed of three essential elements: 1. Computer – in our case a standard PC (Pentium 166 or higher), standalone or in a LAN 2. Dedicated hardware – special ISA boards which handle several functions: Telephony (On/Off Hook, Dial, etc.) Call Progress Monitoring (detects Answer/Busy/No Answer, etc.) Voice (Record / Play with compression to hard disk) Dialogic boards support standards from leading boards in the industry. 3. Software – multi-tasking software “engine” which handles numerous telephone calls simultaneously in each PC. CompuTrader provides both the voice response “engine” and a call-flow generator to develop custom applications for your customers. WHAT IS CompuTrader? CompuTrader is a complete PC-based voice response environment based on “object-oriented” technology, including: A multi-tasking voice response engine Maintenance utilities Management and control utilities Data Base Applications Generator A voice processing / voice response application
A voice response system consists of hardware and software that provides either full or partial automation of telephone transactions that would otherwise be performed by an operator or attendant, an employee, or a call center agent. What is a voice response application? An application is a set of instructions written for the voice response system that tells it how to carry out an automated transaction. Applications define the call flow and determine what callers hear and how callers respond to the system.
