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What skills are needed to develop Qwest Web Contact Center applications within my business?

April 26, 2017applications Business center contact develop needed Qwest Skills web

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What skills are needed to develop Qwest Web Contact Center applications within my business?

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Qwest Web Contact Center applications are written as Web server applications that produce XML pages to drive the call management functions. Qwest Web Contact Center applications are not dependent on platform, programming language or environment. The skill set required to write these applications is essentially the same as that for writing any Web application, with the additional consideration of the target user interface (audio vs. visual). XML pages may be static or dynamically generated, using scripting languages such as Microsoft’s Active Server Pages (ASP), JavaServer Pages (JSP), and Perl. Development of Qwest Web Contact Center applications does not require knowledge of proprietary systems or telephony-related functions, such as Direct Inward Dialing (DID) / port allocations or call handling. The Qwest Web Contact Center Web-driven development platform allows you to use your existing Web development expertise, as well as any existing Web-based integration with back-end systems.