What is ZERO-G’s policy on returns and rescheduling?
Weather or aircraft cancellations – Passengers for flights which are delayed or cancelled due to aircraft maintenance or weather conditions will be rescheduled to another flight leaving within 24 hours of the scheduled departure time of the delayed or cancelled flight. If ZERO-G cannot reschedule another flight within that 24 hour period, ZERO-G will provide the passenger with a full refund of the entire purchase price paid, or offer to reschedule the flight to another date and provide the passenger with a certificated for $500.00 off the price of a second Weightless Flight. Cancellation due to less than full capacity Any flight which has less than 60% of its seat capacity sold by 5 pm Pacific Time on the date which is two weeks before the scheduled flight date can be cancelled at the option of ZERO-G. ZERO-G shall notify all passengers with reservations for the cancelled flight at the telephone and email address provided for the passenger at the time of reservation and shall help resc
Once purchased, your reservation is not refundable, but is transferable and you can give us the name of someone to take your place up to the time of training prior to flight time. ZERO-G strongly encourages the purchase of trip cancellation insurance for all passengers. The purchaser acknowledges that all passengers will be required to agree to ZERO-Gs terms and conditions, will attend all of the pre-flight training and sign a liability waiver and medical declaration prior to flight. In the event that a passenger is unable to meet these terms & conditions, it is the responsibility of the purchaser to transfer the reservation to a passenger who does accept the terms & conditions. In the unlikely event that any condition prevents ZERO-G from flying, ZERO-G will make its best effort to reschedule the flight as soon as possible after the original flight time. If ZERO-G is unable to perform flight within 48 hours, you may book onto any other available ZERO-G seat or receive a 100% cash refu
