What is Inside Wire Maintenance?
A. Inside Wire Maintenance (IWM) is a plan that entitles the customer free trouble-shooting and repair of inside wiring issues to include internal wiring and jacks. This entitles you to free replacement of defective equipment that was in working condition before the maintenance plan was added to the account. The plan must also be in effect for at least 30 days before troubleshooting will be covered under the maintenance plan.