Who will support Objectivity/DB at our customer site if there are any issues or problems?
You should provide first line support to your customer. If you discover or believe that the problem lies within Objectivity then you should contact Objectivity Customer Support online, through your Account Representative or by calling 1-800-SOS-OBJY. It is generally advisable to purchase a “Deployment Review” (a Professional Services Package) from Objectivity to ensure that the system you are delivering is fully supportable. There have been instances where no provision was made for database backups, for instance.
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- Who will support Objectivity/DB at our customer site if there are any issues or problems?
