Do I have to use a Torrent CoC?
No, many clients have their own CoCs that they prefer to use. Most are perfectly acceptable and contain the same information that Torrent’s CoC contains. However, Torrent does not accept any responsibility for special instructions that may appear on these CoCs that are outside what Torrent would consider normal policy and procedure. When accepting a CoC other than Torrent’s, the laboratory is only agreeing to accept the samples into the laboratory. A review of the requests and instructions will be made and the Project Management department will contact the client BEFORE work is to begin if any part of the CoC is unacceptable. These circumstances are extremely rare but do happen. The actions taken are to protect both the client’s expectations as well as the laboratory’s liability.
