Technical FAQ Q. How can I make sure that my terminal reads the magnetic consistently?
• Check magnetic stripe readers regularly at each terminal/register to be sure they are operating properly. • Clean reader heads periodically. • Calculate the percentage of key-entered transactions to total transactions for each magnetic stripe reader. If the number of key-entered transactions is greater than 3 percent, try to find out why. • Conduct regular training and review sessions on the importance of swiping the card with sales associates. • Remove any obstructions that could prevent a card from being swiped straight through the reader in one easy movement. • Swipe the card once in one direction, using a quick smooth motion. Never swipe a card back and forth through the reader. • Place pads that deactivate magnetic anti-theft devices where cardholders can’t place their card on them. These pads can erase the card’s magnetic stripes. Q. What type of phone line do I need for my terminal? A. Your phone line should be an analog line tied to a single phone line. Terminals do not have
