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Sewage is backing up into my house/building through overflowing toilets, sinks, bathtubs, dishwashers, and/or washing machines. What should I do?

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Sewage is backing up into my house/building through overflowing toilets, sinks, bathtubs, dishwashers, and/or washing machines. What should I do?

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If these problems occur and you are not using your household water outlets, there may be a problem in the public main. Call (925) 933-0990 to request service. If your household water outlets are being used, turn them off to stop the running water. This indicates a possible problem in your side sewer. You need to call a plumbing company (located in the yellow pages of the phone book) since CCCSD is only responsible for sewers not on private property. If overflow is constant, the homeowner should remove the cap on the cleanout or overflow protection device (if present) located outside the building. The homeowner can use towels, sheets, rags, etc. to keep the sewage from spreading and damaging other parts of the house.

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