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What is Manning’s ebook support policy?

April 26, 2017ebook manning policy support

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What is Manning’s ebook support policy?

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• All support is provided via email on a daily basis on Monday – Friday only. • Please do not call us. Telephone support is not provided. • All email messages regarding your order must originate from the email address you used for the purchase. We are not responsible for answering requests from email addresses other than those used in the purchase of an ebook. • All correspondence with Manning Publications must include your order number in the subject line. • Direct all email correspondence to support@manning.com. • We will gladly extend the 24 hour download period if you have been unable to obtain the ebook or for any Manning-related server/service problems. • We provide each support request with personal attention by one of our webmasters or customer support agents free of charge.