What is a Customer Reference Number?
Your Customer Reference Number is an eleven-digit number that is used to uniquely identify your personal student finance account. When applying for support for the first time, if you apply online you will receive your Customer Reference Number when you first register your details; or if you submit a paper application, you will be sent your Customer Reference Number in a letter. You will find your Customer Reference Number on all correspondence relating to your student finance application. Keep your Customer Reference Number in a safe place you will need it every time you login to your online account or contact us by phone. You can use your Customer Reference Number to have your Password and Secret Answer reset and sent to you by e-mail. Your Customer Reference Number can also be used in conjunction with your personalised pin number to obtain information on your account through our automated telephone system.
Your Customer Reference Number is an eleven-digit number that is used to uniquely identify your personal student finance account. When applying for support for the first time, if you apply online you will receive your Customer Reference Number when you first register your details; or if you submit a paper application, you will be sent your Customer Reference Number in a letter. You will find your Customer Reference Number on all correspondence relating to your student finance application. Keep your Customer Reference Number in a safe place. you will need it every time you login to your online account or contact us by phone. You can use your Customer Reference Number to have your Password and Secret Answer reset and sent to you by e-mail. Your Customer Reference Number can also be used in conjunction with your personalised pin number to obtain information on your account through our automated telephone system.
