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How does the refund policy work?

April 26, 2017policy refund

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How does the refund policy work?

4 Answers

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Our refund policy is simple: If we fail to provide the agreed-upon services to you (as outlined by your selected service level) for any given month, you will not be billed for that month, or will be refunded your fees for that month if your payment has already been processed.

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Your first charge will be on the day you sign up for your paid account. If you cancel after you are billed on day 1, no refund will be issued and you will be charged for the rest of that month, even though you have already canceled. We treat everyone equally and therefore no exceptions can or will be made. There is no pro-rata system either, so if you cancel half way through a month you will pay for the full month and not receive a 50% discount or any other refund.

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A. 1-30 days – $40 processing fee, deducted from rental fee paid.

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A. 1-13 days – 80% refund; 14-21 days – 70% refund; 22-30 days – 60% refund; 31-45 days – 50% refund; 46-60 days – 40% refund. After 60 days no refund.