Distributors that provide Installation Information under GPLv3 are not required to provide “support service” for the product. What kind of “support service”do you mean?
This includes the kind of service many device manufacturers provide to help you install, use, or troubleshoot the product. If a device relies on access to web services or similar technology to function properly, those should normally still be available to modified versions, subject to the terms in section 6 regarding access to a network.
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