Who will pay for damage to my sewer line or drains caused by tree roots?
• When homeowners suspect they have a blocked sewer line between their home and the main City sewer, they should contact Toronto Water for assistance: 416-338-ROOT (7668). • First response to sewer line blockage, inspection and emergency repair service will be provided by City staff 24 hours a day, seven days a week. • After normal business hours, response will be limited to emergency situations where the sewer service lines are completely blocked. • All other service calls will be investigated the next business day. • Grant assistance is available to homeowners when the City investigation determines that a portion of the sewer line on private property have been infiltrated by tree roots from a City owned tree. • The grant for sewer line repair/replacement will not be made unless City staff have verified the damages are the result of a City owned tree. • Assistance will be provided on a no fault or grant basis, to any residential property owner. • Grants provided are between $500 and $
