What is QuestionPoint?
QuestionPoint is a virtual reference service that provides several different options for libraries to serve their patrons on the web, both locally and through cooperative arrangements, including the 24/7 Reference cooperative. It has an email reference service, a virtual reference service with chat and co-browsing, and access to both a local and a global knowledge base. Subscribers also have access to the Global Reference Network, which provides automatic routing of questions among participating libraries and subject specialists based on subject and collection resource profiles. See Section III for a description of service features.
