WHAT HAPPENS ON ARRIVAL AT DESTINATION?
For seafreight shipments where time allows, a short while before the arrival of the vessel at the destination port, our local representative will send out an arrival notification to your destination or contact address. This will detail the anticipated arrival date of the vessel. If the shipment is on a door to door basis, they will include relevant documentation for you to complete or will request specific information and documentation to enable them to complete the Customs clearance process for you. If your shipment is on a door to port basis, they will request either details of your appointed Customs agent or will offer to undertake this service on your behalf should you wish. For airfreight and roadfreight shipments where transit times are reduced, our local representative will contact you by either telephone or email to notify you of the arrival of your shipment and will request the same or similar information as with a seafreight shipment. Please remember, if you are travelling wi
For sea freight shipments where time allows, our local representative will send out an arrival notification to your destination or contact address a short while before the arrival of the vessel at the destination port. This will detail the anticipated arrival date of the vessel. If the shipment is on a door to door basis, the notification will include relevant documentation for you to complete or will request specific information and documentation to enable our representative to complete the customs clearance process for you. If your shipment is on a door to port basis, our representative will either request details of your appointed customs agent or will offer to undertake this service on your behalf, should you wish. For air freight and road freight shipments where transit times are reduced, our local representative will contact you by either telephone or email to notify you of the arrival of your shipment and will request the same or similar information as for a sea freight shipment
When your consignment arrives at the destination port or airport our appointed representative will contact you to arrange customs and quarantine clearance, storage (if required) and a suitable date for delivery, unpacking and reinstatement of furniture and effects in your new home. Following unpacking, used materials and any debris will be removed from your home.
When your vehicle arrives at the destination port our appointed representative will contact you to arrange customs and quarantine clearance, storage (if required) and a suitable date for collection. Vehicles shipped as groupage are available to collect from our destination representative’s depot. Vehicles shipped by exclusive container service are available to collect from the container terminal.
