How do I manage chargebacks?
To ensure safe receipt of merchandise, use a form of shipping that provides proof of delivery. For higher ticket items, require a signature for delivery. If a buyer contacts you with a complaint about a purchase, work with that buyer to resolve the dispute. If you can’t resolve the dispute to their satisfaction, instruct the buyer how to return the merchandise and what form of shipping they should use. Once the merchandise has been returned to you, issue a credit to the same credit card used to make the purchase. Pay attention to the Address Verification System (AVS) response received. Don’t accept numbers and information that don’t match and use common sense in shipping to an address other than the buyer’s billing address. International purchases involve a higher risk, in part because address verification is only available for U.S. transactions. Here are some terms you should become familiar with and some simple tips you can use to manage chargebacks. COMMON TERMS: • Chargeback – The
To ensure safe receipt of merchandise, use a form of shipping that provides proof of delivery. For higher ticket items, require a signature for delivery. If a buyer contacts you with a complaint about a purchase, work with that buyer to resolve the dispute. If you can’t resolve the dispute to their satisfaction, instruct the buyer how to return the merchandise and what form of shipping they should use. Once the merchandise has been returned to you, issue a credit to the same credit card used to make the purchase. Pay attention to the Address Verification System (AVS) response received. Don’t accept numbers and information that don’t match and use common sense in shipping to an address other than the buyer’s billing address. International purchases involve a higher risk, in part because address verification is only available for U.S. transactions. Here are some terms you should become familiar with and some simple tips you can use to manage chargebacks. Some common terms include: • Char
To ensure safe receipt of merchandise, use a form of shipping that provides proof of delivery. For higher ticket items, require a signature for delivery. If a buyer contacts you with a complaint about a purchase, work with that buyer to resolve the dispute. If you can’t resolve the dispute to their satisfaction, instruct the buyer how to return the merchandise and what form of shipping they should use. Once the merchandise has been returned to you, issue a credit to the same credit card used to make the purchase. Pay attention to the AVS (address verification service) response received. Don’t accept numbers and information that doesn’t match and use common sense in shipping to an address other than the buyer’s billing address. International purchases involve a higher risk, in part because address verification is only available for US transactions. Here are some terms you should become familiar with and some simple tips you can use to manage chargebacks.
To ensure safe receipt of merchandise, use a form of shipping that provides proof of delivery. For higher ticket items, require a signature for delivery. If a buyer contacts you with a complaint about a purchase, work with that buyer to resolve the dispute. If you can’t resolve the dispute to their mutual satisfaction, instruct the buyer how to return the merchandise and what form of shipping they should use. Once the merchandise has been returned to you, issue a credit to the same credit card used to make the purchase. Pay attention to the AVS (Address Verification Service) response received. Don’t accept numbers and information that don’t match and use common sense in shipping to an address other than the buyer’s billing address. International purchases involve a higher risk, in part because address verification is only available for U.S. transactions.
A. To ensure safe receipt of merchandise, use a form of shipping that provides proof of delivery. For higher ticket items, require a signature for delivery. If a buyer contacts you with a complaint about a purchase, work with that buyer to resolve the dispute. If you can’t resolve the dispute to their satisfaction, instruct the buyer how to return the merchandise and what form of shipping they should use. Once the merchandise has been returned to you, issue a credit to the same credit card used to make the purchase. Pay attention to the AVS (address verification service response received. Don’t accept no matches and use common sense in shipping to an address other than the buyer’s billing address. International purchases are higher risk, in part because address verification is only available for US transactions.
