What is PC-Phone (CTI)?
PC Phone delivers specific data messages to a PC via a serial port hook up from the PC Phone to the PC. Available on Vodavi’s Digital Product Line (except DHS) only. PC Phone also works with computer telephone integration (CTI). CTI combines computer and telephone system functions to enhance computer/telephone system data exchange. Vodavi’s CTI is done through the serial port on PC Phone hooking up to the PC. With the enhancement of caller ID and ANI (Automated Number Identification), information can generate screen pops in customer database or contact management system so users have vital customer information before they answer the call.
