What if the contents are broken?
We’re happy to refund any product which is received broken. Please contact us directly on 0800 328 2323 or email customer_services@oddbins.com within 7 days of receipt of your order and we will make the necessary arrangements to refund the broken product as soon as possible following our agreement to do so. Please be aware that, as with faulty products, we may ask for the broken items to be returned to Oddbins, with some of the contents, for inspection, but costs incurred will be credited to you.